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FAQ

FAQ

How can I request an NSWA+ user account?

You can simply download the Account Creation Request Form by click here. Once completed, submit the form to us through: Email: [email protected]

How can I enroll for the NSWA+ system training?

Enrolling for the NSWA+ system training is hassle-free and convenient. You have two options:

1. Download the training form by click here, complete it, and then submit the form via email to: [email protected].

2. Register directly through our Google form by click here

Where can I find the NSWA+ system guidelines for download?

Access the NSWA+ system guidelines and instructions easily on our Support Page. Choose the specific guideline you need from the available options.

How do I reach the user support team?

You can connect with the NSWA+ staff through multiple channels:

- Email: [email protected]

- Call: Contact us at the provided Mobile Phone Number in the Contact Form.

Where is the NSWA+ office located in Vientiane?

The NSWA+ Headquarters is located at Nongbone Road, Green Building, 3rd floor, House Number 525, Unit 41, Naxay Village, Saysettha District, Vientiane Lao PDR or Visit this link to see the office google map: https://goo.gl/maps/HmC9j48acvHoJ3ZDA

Where can I find the NSWA+ office in the provinces?

Access the NSWA+ counter or office at each international customs border where the NSWA+ system is implemented.

How can I contact to the NSWA+ team?

Connect with us seamlessly through various platforms, both online and offline:

Online:

- Website: www.Laonsw.net

- Facebook: www.facebook.com/LaoNSW

- LinkedIn: www.linkedin.com/company/lao-national-single-window/

- YouTube: youtube.com/@nationalsinglewindowa1060

How many channel that can pay SOI?

Enjoy the convenience of various payment gateways, including Smart Tax-NSWA+, BCEL One, i-banking, LDB Trust, Fast Tax, Cheque, FinLink Banking Counter Services, and QR codes from participating banks in LAPNET.

Contact Us

Do you have any inquiries regarding the NSWA+ system?